Privacy Policy
Last Updated: July 27, 2024
This Privacy Policy describes how Domain ("we," "us," or "our") collects, uses, discloses, and safeguards information about you when you access or use our platform available at domain.biz (the "Service"). Please read this policy carefully. By using the Service, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you register an account, enroll in a masterclass, contact us, or otherwise interact with the Service. This may include:
- Full name and contact details such as email address and phone number
- Account credentials including username and password
- Billing and payment information processed through our payment providers
- Profile information and preferences you choose to provide
- Messages, feedback, and correspondence you submit to us
1.2 Information Collected Automatically
When you use the Service, certain technical information is collected automatically, including:
- IP address and approximate geographic location derived from it
- Browser type and version, operating system, and device identifiers
- Pages visited, features used, and time spent on the Service
- Referring URLs and navigation paths through the Service
- Cookie identifiers and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from third-party services, including authentication providers if you choose to sign in using a third-party account, and payment processors who confirm transaction status. We handle such information in accordance with this Privacy Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and provide access to the Service
- To process enrollments, payments, and deliver course content
- To communicate with you regarding your account, purchases, and support requests
- To send you transactional messages and, where permitted, promotional communications
- To personalize your experience and improve content recommendations
- To monitor, analyze, and improve the performance and functionality of the Service
- To detect, prevent, and respond to fraud, abuse, and security incidents
- To comply with applicable legal obligations
3. Legal Bases for Processing
We process your personal information only when we have a valid legal basis to do so. Depending on the context, we rely on one or more of the following bases:
- Contract performance: Processing necessary to provide the Service you have requested or to fulfill obligations under our Terms of Service
- Legitimate interests: Processing that serves our legitimate business interests, such as improving the Service, preventing fraud, and maintaining security, provided such interests are not overridden by your rights
- Consent: Where you have given clear, informed consent for a specific purpose, such as receiving marketing communications
- Legal obligation: Processing required to comply with applicable law or regulatory requirements
4. Cookies and Tracking Technologies
4.1 Types of Cookies Used
We use cookies and similar technologies to operate and improve the Service. The categories we use include:
- Essential cookies: Required for core functionality such as authentication and session management
- Analytics cookies: Used to understand how visitors interact with the Service so we can improve it
- Preference cookies: Used to remember your settings and personalization choices
- Marketing cookies: Used, with your consent, to deliver relevant content and measure campaign effectiveness
4.2 Your Cookie Choices
You may control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service. Where required by applicable law, we obtain your consent before placing non-essential cookies.
5. Disclosure of Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: We engage trusted third-party companies to perform functions on our behalf, such as payment processing, cloud hosting, email delivery, and analytics. These providers access only the information necessary to perform their services and are bound by confidentiality obligations.
- Business transfers: If we are involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change and applicable choices.
- Legal requirements: We may disclose information when required to do so by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- With your consent: We may share information for other purposes with your explicit consent.
6. Data Retention
We retain your personal information for as long as your account remains active or as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required for these purposes, we delete or anonymize it in a secure manner. You may request deletion of your account at any time, subject to any retention obligations we must fulfill.
7. Data Security
We implement technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request that we delete your personal information, subject to certain exceptions
- Restriction: Request that we restrict the processing of your information in certain circumstances
- Portability: Request that we provide your information in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests or for direct marketing purposes
- Withdrawal of consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before fulfilling certain requests.
9. Children's Privacy
The Service is not directed to children under the age of 16. We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected such information, we will take prompt steps to delete it. If you believe a child under 16 has provided us with personal information, please contact us immediately.
10. Links to Third-Party Services
The Service may contain links to external websites or services that are not operated by us. We have no control over the content or privacy practices of those sites and are not responsible for their policies. We encourage you to review the privacy policy of any third-party site you visit.
11. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. Where such transfers occur, we take appropriate steps to ensure your information receives an adequate level of protection in accordance with this Privacy Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you directly through the Service or by email. Your continued use of the Service after any changes take effect constitutes your acknowledgment of the updated policy.
13. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:
Domain
506 Quebec St, Regina, SK S4R 1K9, Canada
Email: [email protected]
Phone: +1 905 281 1700
Website: domain.biz